COVID-19: FAQ for CO-OP Students

Leaving a voicemail for the CO-OP Office
InformationWhen leaving a voicemail for the CO-OP Office, ensure that you clearly state your full name, student and phone number. This will allow our staff to look at your case and call you back.

We have received many questions about the impact of potential work disruptions due to COVID-19.  

We have listed some frequently asked questions below to address your concerns: 

Is the CO-OP office still open? 

The CO-OP office is presently closed, but you can still contact us by e-mail at or by phone at 613-562-5741 and leave a message. All our services are being offered remotely until further notice.

Can I take courses while I’m doing a CO-OP work term? 

You can only take one evening course.

Despite the current unique situation where you find yourself studying and working at a distance, CO-OP students can only take one evening class while on a work term, as long as it doesn’t prevent you from following the required course sequence in the academic session after your work term (because you’re now further ahead in the sequence or because you don’t have enough courses left to remain full time).

What happens if my work term is delayed? 

For the Winter work term, we are very flexible regarding work term start dates. All requests for work terms starting after February 1st will be evaluated on a case by case basis.

For the Summer 2021 work term, the start date should be May 3rd as planned. All requests for work terms starting after May 3rd will be evaluated on a case by case basis.

How will interviews be done for future placements? 

In the context of COVID-19, we are shifting to remote interviews (phone or video interviews) and we are still actively working on the Winter placement until February 1, 2021. See below for Summer 2021 info. 

If my work term is shortened due to the COVID-19 pandemic, do I still have to pay the full CO-OP fee?

Yes. Regardless of how long your work term is, you are still registered to a work term course for which you will be receiving academic credits once successfully completed. Those credits will count towards your CO-OP Mention.

Will I still get the credit for the work term, even if I am released early or I start later? 

Yes, as long as you submit and pass the required work term deliverables. During this unique time, we will be flexible on the work term duration. Do not hesitate to contact us via email (coop@uottawa.caor phone (613-562-5741) if you have any questions or concerns. 

What if there is a COVID-19 case on my work site? 

Ask your employer to inform the CO-OP Office if there are any risk of exposure for CO-OP students such as yourself and if there are some resulting responses, such as a work site relocation or the opportunity to work remotely from your home. Your employer can inform his primary CO-OP contact or email as soon as possible to inform us of the situation. 

What if I have an interview for a work term that needs to be done in person?

When interviewing, ask the question:

Ex: With the current pandemic situation, does the work still have to be in-person or could that change? If in-person, what measures will be in place to protect workers?

If you have any concerns following the interview, please contact us.

What if my summer work term is in person?

Confirm with the employer:

Ex: With the current pandemic situation, does the work still have to be in-person or could that change? If in-person, what measures will be in place to protect workers?

If so and you are concerned, please contact us.

Summer 2021 Work Term Info
Will the current Covid-19 pandemic affect the Summer 2021 CO-OP placement process? 

The Summer 2021 CO-OP placement process will still go ahead and will take the form of a 7-day Virtual First Round Placement Process followed by a 24-hour Rank day and a Match day. Those who do not have a placement after the First Round will proceed to participate into the Second Round. We will continue to place students all the way until June.

Things to remember:

  1. Jobs will become active as of January 11, you will be able to apply for jobs every day in the CO-OP Navigator and IndEX.
  2. As of January 13, employers will have access to student resumes and will start scheduling phone or video interviews, giving students at least 48-hours’ notice.
  3. Virtual phone or video interviews will start on January 21 and be scheduled until January 29 for the First Round. Interviews will continue from February 12 until June for the Second Round. 
  4. The CO-OP Office will let you know the method in which the employer will reach you for the interview. Common platforms include MS Teams, Zoom, Google Meet, Skype and Phone. You will not need to come to campus.
  5. Ranking: you will be required to rank the jobs in which you interviewed for between February 2nd 12pm and February 3rd 12pm with 1 being your top choice, 2 your 2nd choice and so on.

    You will see your match results on February 4th under your 'Term Sequence' under your 'Personal profile' beside the 'summer 2021 term'.
  6. What happens if I am not matched after the 1st round?

    If you are not matched, you will continue to apply to jobs, that you qualify for in the 2nd round of interviews and you will continue to get scheduled for interviews. You will need to complete your ranking within 24 hours of each interview. No exceptions. 
  7. You will find further information on the summer 2021 placement process in the CO-OP newsletter. Check your inbox and junk folder. Please contact if you did not receive it. 
  8. Now that I am matched, my employer is requiring a letter confirming my upcoming work term. Where can I get such a letter?

    We now have a new tool for statement of studies letters.  Please use this link to access the document: My CO-OP documents - uOttawa COOP and the letter will be available to you right away. 

Take a look at all the key dates for the summer placement process

If I choose to participate in the virtual placement process, what do I need to do? 

To participate in the 1st round interview process, you will need to update your phone number through your uoZone account and check your Skype username in the NAV.

  • Your Skype username: To see your Skype name, tap or click your profile picture and your Skype name will be displayed on your profile. If you do not have a Skype account, please create one and then add your Skype name to the Navigator. To enter your username, go to your “Profile” section in the NAV and enter it in the Skype text field and click “Save”.
  • Telephone number: Enter your mobile number, i.e., the number you will be using for phone interviews, in uoZone. It will be updated in the NAV within 24 hours.
  • Please note that due to Covid-19 conditions, we will need to share your Skype name, telephone number and your uOttawa e-mail address with employers conducting interviews. Please do not reach out to employers directly to make changes to your interview schedule. Thank you for using the interview conflict tool.
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